Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Dr. Nicolle MD, Omega Integrative Healthcare, LLC ("we," "us," or "our") collects, uses, discloses, and protects information obtained from visitors and users ("you" or "your") of the website drnicollemd.com and all related services, applications, and platforms (collectively, the "Site"). By accessing or using the Site, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Site immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you submit forms, sign up for newsletters, or book appointments.
• Health Information: Health-related data you voluntarily provide through wellness quizzes, intake forms, consultations, or program enrollment. This may include medical history, symptoms, dietary preferences, fitness goals, and other health-related details.
• Account Information: Credentials and profile data if you create an account on our patient portal or related platforms.
• Payment Information: Billing details processed through our secure third-party payment processors. We do not store full credit card numbers on our servers.
• Communications: Any messages, feedback, or correspondence you send to us.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance functionality, analyze usage, and deliver targeted content. See Section 7 for details.
• Analytics Data: Aggregated and anonymized data collected via third-party analytics services (e.g., Google Analytics) including demographic and interest data.

2.3 Information from Third Parties

• Social media platforms when you interact with our social media content.
• Third-party services integrated with our Site (e.g., scheduling platforms, e-commerce providers).
• Marketing partners and advertising networks.

3. How We Use Your Information

• Providing and improving our medical services, wellness programs, fitness programs (MaxHealth Fitness™), meal plans (MaxHealth Meal Plans™), and educational content.
• Processing appointments, consultations, and program enrollments.
• Communicating with you about services, updates, promotions, and health-related information.
• Personalizing your experience and delivering relevant content and recommendations.
• Processing payments and managing billing.
• Analyzing Site usage to improve functionality, user experience, and content.
• Complying with legal obligations, including healthcare regulations.
• Detecting, preventing, and addressing fraud, security issues, or technical problems.
• Conducting research and analytics (using de-identified or aggregated data).

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our Site and services (e.g., hosting, payment processing, email delivery, analytics, scheduling) under strict confidentiality agreements.
• Healthcare Operations: As permitted or required under HIPAA and applicable state laws for treatment, payment, and healthcare operations.
• Legal Compliance: When required by law, court order, subpoena, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.
• Safety: To protect the rights, property, or safety of Dr. Nicolle MD, our patients, or others.

5. Protected Health Information (PHI)

To the extent we collect Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA), such information is governed by our HIPAA Notice of Privacy Practices, which provides additional details about how PHI is used and disclosed. In the event of any conflict between this Privacy Policy and our HIPAA Notice, the HIPAA Notice shall control with respect to PHI.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Necessary for Site functionality (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality. We honor Do Not Track (DNT) browser signals where technically feasible.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Data Portability: Request your data in a structured, machine-readable format.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at info@drnicollemd.com or call (678) 948-5288. We will respond within the timeframe required by applicable law.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations (including medical record retention requirements), resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal laws.

10. Third-Party Links & Services

Our Site may contain links to third-party websites and services (e.g., lab testing portals, wellness product stores, scheduling platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

12. State-Specific Rights

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising your rights.

Georgia, Illinois, Minnesota, Mississippi, North Carolina, Oklahoma, Tennessee, Texas Residents: Additional rights may apply under your state's applicable privacy and consumer protection laws. Contact us for more information.

13. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: